Privacy Policy

1. Introduction

Travel without Borders Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, who we may share it with and the rights you have in relation to your personal information.

This Privacy Policy applies whenever you:

visit our website;
contact us by email or through our website;
enquire about or use our consultancy services; or
otherwise provide us with your personal information.

Please read this Privacy Policy together with our Terms and Conditions.

2. Who We Are

Travel without Borders Ltd is an independent consultancy specialising in bespoke holiday planning and tourism-related consultancy, with a particular focus on Germany.

Travel without Borders Ltd is a company registered in England and Wales (Company Registration Number: 6598638).

Registered Office:
7 Salisbury House
Wheatfield Way
Hinckley
Leicestershire
LE10 1YG

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Travel without Borders Ltd is the data controller responsible for the personal information you provide to us.

Travel without Borders Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: mail@travelwithoutborders.co.uk

3. What Information We Collect

Depending on how you interact with us, we may collect and process the following types of personal information:

your name, postal address, email address and any other contact details you choose to provide;
information relating to your enquiry, travel plans, consultancy requirements, interests and preferences;
details you provide when making an enquiry or requesting our consultancy services;
information contained in correspondence between you and Travel without Borders Ltd, including emails and messages submitted through our website;
information you voluntarily provide to us in connection with our consultancy services;
technical information collected when you visit our website, such as your IP address, browser type, device information and website usage data collected through cookies and similar technologies.

Where necessary, and only with your consent where required by law, we may also collect limited special category personal information (for example, information relating to dietary requirements, accessibility needs or medical conditions) where this is relevant to the consultancy services we provide. We will only collect such information where it is necessary and appropriate to do so.

You are under no obligation to provide personal information. However, if you choose not to provide certain information, we may be unable to respond to your enquiry or provide the consultancy services you have requested.

4. How We Use Your Information

We use the personal information you provide to us for a variety of legitimate business purposes, including to:

respond to your enquiries and requests for information;
provide our bespoke holiday planning and consultancy services;
communicate with you before, during and after providing our consultancy services;
prepare quotations, itineraries, reports or other consultancy documents requested by you;
personalise our consultancy services to reflect your individual requirements and preferences;
administer and improve our business and website;
maintain our records and comply with our legal and regulatory obligations;
protect our legitimate business interests and prevent fraud or misuse of our website; and
send you marketing communications where you have requested or consented to receive them, or where we are otherwise permitted to do so by law.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose permitted by law.

5. Our Lawful Basis for Processing Personal Information

Under UK data protection legislation, we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on one or more of the following lawful bases:

Performance of a Contract

Where processing is necessary to provide the consultancy services you have requested or to take steps at your request before entering into an agreement with you.

Legitimate Interests

Where processing is necessary for the legitimate interests of Travel without Borders Ltd, provided those interests are not overridden by your rights and freedoms. This includes responding to enquiries, managing our business, maintaining records, improving our services and protecting our business from fraud or misuse.

Legal Obligation

Where we are required to process personal information to comply with our legal or regulatory obligations.

Consent

Where you have given your consent for us to process your personal information for a specific purpose, such as receiving marketing communications or where special category personal information requires your explicit consent. You may withdraw your consent at any time, although this will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Where we process special category personal information, we will do so only where permitted by law and where an appropriate lawful basis and, where required, an additional condition for processing applies.

6. Marketing Communications

We will only send you marketing communications where you have requested them, given your consent or where we are otherwise permitted to do so by law.

Marketing communications may include information about our consultancy services, website updates, news or other information that we believe may be of interest to you.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us at mail@travelwithoutborders.co.uk.

Choosing not to receive marketing communications will not affect our ability to contact you regarding an enquiry you have made or consultancy services we are providing to you.

7. Who We Share Your Information With

We respect your privacy and will never sell your personal information to third parties.

We will only share your personal information where it is necessary to provide our consultancy services, to comply with our legal obligations, to protect our legitimate business interests or where you have given your consent.

Depending on the circumstances, we may share personal information with:

carefully selected third-party service providers who assist us in operating our business, website and communications;
professional advisers, such as accountants, legal advisers or insurers, where necessary;
regulatory authorities, law enforcement agencies or other public bodies where we are required to do so by law; and
other organisations where you have specifically requested or authorised us to share your information.

Where we use third-party service providers, we take reasonable steps to ensure they process personal information securely, confidentially and in accordance with applicable data protection legislation.

Where you choose to contact or make arrangements directly with accommodation providers, transport operators, attractions or other travel suppliers, those organisations will process your personal information in accordance with their own privacy policies. Travel without Borders Ltd is not responsible for the privacy practices of third-party organisations.

8. International Privacy Transfers

Travel without Borders Ltd is based in the United Kingdom and will normally process your personal information in accordance with UK data protection legislation.

In the course of providing our consultancy services, personal information may occasionally be transferred outside the United Kingdom or accessed from outside the United Kingdom. This may occur, for example, where you have requested or authorised us to communicate with organisations on your behalf or where we use carefully selected third-party service providers.

Where personal information is transferred outside the United Kingdom, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection legislation.

9. How Long We Keep Your Personal Information

We will keep your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including providing our consultancy services, responding to enquiries, complying with our legal and regulatory obligations, resolving disputes and enforcing our legal rights.

The length of time we retain personal information will depend on the nature of the information and the reason it was collected. When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal data retention procedures.

In some circumstances, we may retain certain personal information for longer where this is required or permitted by law, including for accounting, taxation and other regulatory purposes, or where it is necessary to establish, exercise or defend legal claims.

10. Keeping Your Personal Information Secure

Travel without Borders Ltd is committed to protecting the personal information entrusted to us. We take appropriate technical and organisational measures to help safeguard personal information against unauthorised access, loss, misuse, alteration or disclosure.

We store personal information securely and limit access to those who need it for legitimate business purposes. We also review our security measures from time to time to help ensure that personal information continues to be protected appropriately.

Whilst we take reasonable precautions to protect your personal information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. As a result, we cannot guarantee the absolute security of personal information.

If we become aware of a personal data breach involving your personal information, we will investigate the matter promptly and, where required by law, notify the appropriate authorities and affected individuals in accordance with our obligations under UK data protection legislation.

11. Your Rights

Under UK data protection legislation, you have a number of rights in relation to your personal information. These rights may apply in different circumstances and are subject to certain legal exemptions.

Depending on the circumstances, you may have the right to:

request access to the personal information we hold about you;
request that inaccurate or incomplete personal information is corrected;
request that your personal information is erased where there is no lawful reason for us to continue processing it;
request that we restrict the processing of your personal information in certain circumstances;
object to the processing of your personal information where we rely on our legitimate interests;
request the transfer of your personal information to another organisation where this right applies;
withdraw your consent at any time where we rely on your consent to process your personal information. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section of this Privacy Policy.

If you are unhappy with the way we have handled your personal information, we would appreciate the opportunity to address your concerns in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.

12. Cookies

Our website uses cookies. Cookies are small text files that are placed on your device when you visit a website. Some cookies are essential for our website to function correctly; others are used, with your consent, to help us understand how visitors use our website.

When you first visit our website, you will be shown a cookie banner asking whether you consent to non-essential cookies. Non-essential analytics cookies are only set if you choose to accept them, and you can change your preference at any time using the “Cookie Settings” link available on our website.

Essential Cookies

These cookies are necessary for our website to function and cannot be switched off. They do not store any personally identifiable information and are not used for tracking purposes.

Analytics Cookies (Google Analytics)

With your consent, we use Google Analytics to help us understand how visitors use our website, such as which pages are visited and how long visitors spend on our website. This helps us improve our website and the services we provide.

Google Analytics uses cookies (typically prefixed “_ga”) to collect anonymised or pseudonymised information about your visit, including pages viewed, time spent on our website, and general location and device information. These cookies are typically retained for up to 2 years, though some (such as session-identifier cookies) expire within 24 hours.

Google acts as an independent data controller in relation to the information it collects through Google Analytics. Further information is available in Google’s Privacy Policy, and you can opt out of Google Analytics tracking across all websites using Google’s Analytics Opt-out Browser Add-on.

Managing Cookies

You can control or disable cookies through your browser settings, and you can change your cookie consent preferences for this website at any time using the “Cookie Settings” link. Please note that disabling essential cookies may affect the functionality of certain parts of our website.

If we introduce additional non-essential cookies or similar technologies in the future, we will update this Privacy Policy and, where required by law, request your consent before they are used.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, the services we provide or our legal and regulatory obligations.

Any changes will be published on this page and will take effect from the date shown at the end of the Privacy Policy. We encourage you to review this Privacy Policy periodically to ensure that you remain informed about how we collect, use and protect your personal information.

Where required by law, we will notify you of any significant changes to this Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how Travel without Borders Ltd collects, uses or protects your personal information, please contact us:

Travel without Borders Ltd
7 Salisbury House
Wheatfield Way
Hinckley
Leicestershire
LE10 1YG